Privacy Policy Politique de Confidentialité
We are committed to protecting the confidentiality and security of your personal information. Nous nous engageons à protéger la confidentialité et la sécurité de vos informations personnelles.
Last Updated: May 13, 2026 Dernière mise à jour: 13 mai 2026
At Pizza Pita ("Pizza Pita", "we", "our", "us"), we are committed to protecting the confidentiality and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information in compliance with applicable privacy laws, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Law 25, where applicable.
This Privacy Policy applies to all online services provided by Pizza Pita, including our website, online ordering systems, mobile applications, loyalty programs, catering services, and any digital platform used to interact with customers.
Chez Pizza Pita (« Pizza Pita », « nous », « notre », « nous »), nous nous engageons à protéger la confidentialité et la sécurité de vos informations personnelles. Cette Politique de Confidentialité explique comment nous collectons, utilisons, divulguons, stockons et protégeons vos informations en conformité avec les lois applicables en matière de confidentialité, y compris la Loi sur la protection des renseignements personnels et les documents électroniques (LPRPDE) du Canada et la Loi 25 du Québec, le cas échéant.
Cette Politique de Confidentialité s'applique à tous les services en ligne fournis par Pizza Pita, y compris notre site web, nos systèmes de commande en ligne, nos applications mobiles, nos programmes de fidélité, nos services de restauration collective et toute plateforme numérique utilisée pour interagir avec les clients.
1. Collection of Personal Information
1.1 Methods of Collection
Online Orders
When you place an order through our website, app, or third-party ordering platforms, we may collect:
• Full name
• Email address
• Phone number
• Billing and delivery information
• Order history and preferences
Customer Support & Contact Forms
Customers may voluntarily provide personal information when:
• Submitting inquiries
• Requesting support
• Providing feedback
• Contacting us regarding catering or events
Catering & Community Requests
Information may be collected for:
• Catering requests
• Sponsorship applications
• Donation requests
• Corporate account setup
Loyalty Programs
If you register for our loyalty or rewards program, we may collect:
• Contact information
• Purchase history
• Account preferences
• Birthday or demographic information
Participation in any loyalty program is optional.
Cookies & Website Analytics
Our website may use:
• Cookies
• Tracking pixels
• Analytics software
• Session identifiers
These technologies may collect:
• IP address
• Browser type
• Operating system
• Pages visited
• Time spent on the website
• Website interactions
Cookies help us improve user experience, website performance, and marketing effectiveness. You may disable cookies through your browser settings, although some features may become unavailable.
Video Surveillance
Certain Pizza Pita locations may use video surveillance systems for:
• Security
• Safety
• Loss prevention
• Operational protection
2. Personal Information We Collect
2. Personal Information We Collect
We may collect the following categories of personal information:
**Identification Information**
• First and last name
• Mailing address
• Email address
• Telephone number
**Transaction Information**
• Order details
• Payment confirmations
• Purchase history
**Technical Information**
• IP address
• Browser information
• Device information
• Login activity
• Website usage behavior
**Demographic Information**
Where voluntarily provided:
• Birthdate
• Language preference
• Place of residence
**Nutritional & Allergy Information**
If voluntarily provided, we may collect information regarding:
• Food allergies
• Dietary restrictions
• Nutritional preferences
3. Purposes of Collection
3. Purposes of Collection
We collect and use personal information for purposes including:
• Processing orders and payments
• Coordinating deliveries and catering requests
• Communicating regarding orders or customer service
• Improving our products and services
• Managing loyalty and rewards programs
• Sending promotional communications
• Personalizing customer experiences
• Detecting and preventing fraud or misuse
• Maintaining operational security
• Complying with legal obligations
We may also use anonymized or de-identified information for analytics, reporting, and business improvement purposes.
4. Consent
4. Consent
By using our website, services, or ordering platforms, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
You may withdraw your consent at any time, subject to legal or operational restrictions. However, withdrawing consent may affect our ability to provide certain services.
You may also opt out of:
• Marketing emails
• Promotional messages
• Certain tracking technologies
Unsubscribe instructions are included in our communications.
5. Access to Personal Information
5. Access to Personal Information
Access to personal information is restricted to authorized personnel who require the information for legitimate business purposes, including:
• Customer service representatives
• Marketing personnel
• Loyalty program administrators
• Accounting and operational staff
6. Sharing of Information
6. Sharing of Information
We may share personal information with trusted third parties for operational purposes, including:
**Technology & Ordering Providers**
Such as:
• UEAT
• Uber Eats
• DoorDash
• Cluster POS
• Payment processors
• Loyalty and analytics platforms
**Legal & Regulatory Authorities**
We may disclose information when required by:
• Applicable laws
• Court orders
• Government requests
• Fraud investigations
• Protection of legal rights
**Business Transactions**
Information may be transferred during:
• Mergers
• Acquisitions
• Corporate restructuring
• Asset sales
We do not sell personal information to third parties.
7. Mobile Applications
7. Mobile Applications
When using Pizza Pita mobile applications or online ordering systems, you may provide:
• Full name
• Email address
• Phone number
• Saved preferences
Pizza Pita does not use automated decision-making systems or profiling technologies to make significant decisions affecting customers.
8. Security Measures
8. Security Measures
We implement commercially reasonable safeguards to protect personal information, including:
**Physical Safeguards**
• Restricted-access facilities
• Controlled employee access
**Technological Safeguards**
• Firewalls
• Encrypted systems
• Secure payment processing
• Monitoring systems
**Administrative Safeguards**
• Internal privacy procedures
• Employee confidentiality obligations
• Security policies and training
While we strive to protect personal information, no system can guarantee absolute security.
9. International Transfers
9. International Transfers
Some third-party service providers may store or process information outside Canada or Quebec. As a result, information may become subject to foreign laws and lawful access requests in those jurisdictions.
10. Retention of Information
10. Retention of Information
We retain personal information only for as long as necessary to:
• Fulfill operational purposes
• Meet legal obligations
• Resolve disputes
• Maintain financial and tax records
When information is no longer required, it is securely deleted or anonymized where appropriate.
11. Your Rights
11. Your Rights
Depending on applicable laws, you may have the right to:
• Access your personal information
• Request corrections
• Request deletion where applicable
• Withdraw consent
• Request information regarding how your data is processed
• File a complaint regarding privacy practices
Requests may require identity verification before processing.
12. Contact Information
12. Contact Information
For any questions, concerns, or privacy-related requests, please contact:
**Pizza Pita Privacy Officer**
[email protected]
+1 (514) 731-7482
If you remain dissatisfied with our response, you may contact the appropriate privacy regulator in your jurisdiction.
13. Updates to This Policy
13. Updates to This Policy
Pizza Pita reserves the right to modify or update this Privacy Policy at any time.
Changes will become effective immediately upon publication on our website. Continued use of our services following updates constitutes acceptance of the revised policy.
1. Collecte d'Informations Personnelles
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2. Informations Personnelles que Nous Collectons
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3. Objectifs de la Collecte
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4. Consentement
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5. Accès aux Informations Personnelles
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6. Partage d'Informations
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7. Applications Mobiles
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8. Mesures de Sécurité
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9. Transferts Internationaux
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10. Conservation des Informations
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11. Vos Droits
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12. Informations de Contact
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13. Mises à Jour de Cette Politique
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